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surveyor48's avatar
surveyor48
Channel Surfer
3 years ago

My NBC live wont work on my Roku

I wish someone would get this figured out. Even though this is almost a year later than the last post, NBC on my Roku is doing the same thing

10 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi surveyor48,

    Thanks for posting in the Roku Community!

    We understand that you're having a problem with the NBC channel. We're happy to help. Please follow these steps:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add the channel.

    If the problem persists, please keep us posted.

    All the best,

    John

    • surveyor48's avatar
      surveyor48
      Channel Surfer
      3 years ago

      That didn't work either. When I go to the LIVE tab I get "Sorry We're having some trouble..." ErrorCode:CloudpathErrorVideoLoadPlayback. The VOD works fine, just not the LIVE. I did activate the app linking it to my cable subscription. The Roku is model number 2710x.

      Any help you can give will be greatly appreciated. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi surveyor48,

        Thanks for the update!

        We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • IP Address (from whatismyip.com).
        • Steps to reproduce the issue you are seeing?
        • When did they start seeing this issue occur?

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        All the best,

        Chel