Forum Discussion
2 Replies
Warren4, welcome to the Roku Community!
I appreciate you sharing this issue with us, and I’m here to help you!
Let’s try a few simple steps together:
- Uninstall the app
- Just highlight the app, press the star (*) button on your Roku remote, and select "Remove." - Next, give your device or TV a quick restart.
- Reinstall the app.
If the issue persists, we recommend you contact the channel provider of these channel for further assistance.
Please keep us posted.Cheers,
The Roku Community Team
RokuJharra-Q wrote:- Next, give your device or TV a quick restart.
A FULL restart will clear the Roku's memory cache and assure the app is completely removed before the new one is installed. Without the full restart you may not get a clean reinstallation.
Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.
**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.
- Uninstall the app
