Forum Discussion

Bodge23's avatar
Bodge23
Channel Surfer
12 months ago

My live TV channels have gone again for the 4th time on the same Roku TV. This is starting to get o

3 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    12 months ago

    Hi Bodge23,

    Thanks for keeping the Roku Community posted!

    We believe that we have done a couple of troubleshooting, but the issue is coming back in Fort. In this case, please report back here and share the details below with us.

    • Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

    We'll beable to forward this over to the appropriate Roku team for further investigation.

    Thanks,
    Rey

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        9 months ago

        Hi, Bodge23.

        Thanks for providing us with the necessary details. 

        In the meantime, can you please confirm if this is an OTA Live TV channel? If so, have you tried accessing this directly from the Live TV Guide icon instead of Live TV on The Roku Channel? Let's see if this makes any difference. 

        Note: If Live TV is missing, you can add it by going to Settings > TV inputs > Live TV > Set up input.

        Keep us posted!

        Regards,
        Carly