Forum Discussion

B_Z's avatar
B_Z
Newbie
3 years ago

Multiple repeats of the same commercial will play several times

Mine gets stuck in a commercial “loop”. The batch of commercials don’t even finish before they start over again. I know it is the Roku because when I watch the streaming channel some other way (like ...
app playback
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi LyndaBaz,

Greetings and welcome to the Roku Community!

We acknowledge your concern about the repetitive ads that you've encountered. We'd be more than glad to assist, and we'll need more information. Could you please provide us with the following: 

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Does this issue occur on a specific channel? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).

Once we have the information, we can look closer at the issue.

All the best,
Kash

Sbugsyk's avatar
Sbugsyk
Reel Rookie
3 years ago

I have the same issue. I have a Roku premiere and it happens on a variety of channels, ABC, AMC, NBC sports, Hulu, etc. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Hi Sbugsyk,

    Welcome to the Roku Community,

    We see that this issue must be ongoing, and we appreciate you letting us know about it.

    In this case, we'll need your help. Could you please share with us the additional details that were previously asked by RokuTakashi right above your post?

    Once we have this information, we'll be able to relay this case to the appropriate Roku team for further investigation.

    We'll be looking forward to it.

    Thanks,

    Rey

    • joechement's avatar
      joechement
      Channel Surfer
      3 years ago

      we are all having the same problem on various builds, various types of streaming, various types of shows and various types of t.v.s I hardly think EVERYONE'S T.V. ECT, is the problem

    • joechement's avatar
      joechement
      Channel Surfer
      3 years ago

      I can see you will be useless on this issue

      • DV8DD12's avatar
        DV8DD12
        Channel Surfer
        3 years ago

        ARE YOU TALKIN TO MEEEEE? 

        IM FAR FROM USELESS, ALTHOUGH I AM GETTING MUCH OLDER AND .......OK USELESS 😥