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Rokrew's avatar
Rokrew
Binge Watcher
2 years ago
Solved

Multiple channels crashing upon pushing play to start a live feed.

First things first, this is not an internet speed or any type of connection issue I'm having. I've also tested these channels on Multiple Roku devices. 

Here's 3 just as an example so anyone else who wants to test them can. Please note: the channels do not crash until you try to stream the live feeds. 

 

 

List of 3 examples. 

 

TV Delmarva

KVVB

PTN- A Pocono Travel Channel (The one with the minus sign, not the one with the colon)

 

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Rokrew,

    Thanks for keeping us posted!

    We recommend the following troubleshooting steps below to resolve the issue. Kindly precisely follow the steps (in order) to get the best results.

    1. Remove the affected channels by highlighting them from the channel tile and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channels back by searching for them from the "Streaming Store."

    After following these troubleshooting steps, please check to see if the issue has been resolved.

    Please let us know how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Rokrew,

    Thanks for keeping us posted

    We understand that the issue has been persistent despite the troubleshooting steps you have taken to resolve the issue. Since this issue seems to be affecting multiple channels that you're accessing, we recommend performing a factory reset on the Roku to resolve the issue. Kindly be informed that factory resetting the Roku device will require you to re-activate the device and may ask for you to re-authenticate some channels.

    For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

    Please keep us posted on how it works, and we'll further assist you regarding this.

    All the best,
    Kash

13 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Rokrew,

    Thanks for posting here in the Roku Community!

     We understand that you're experiencing an issue with multiple channel crashes when trying to play or start a live feed. For us to better assist you, are you receiving an error code when the channel crash happens? Also, what troubleshooting steps have you done so far to resolve the issue?

    With more detailed information, we'll be able to assist further,

    All the best,
    Kash

    • JackieNeville's avatar
      JackieNeville
      Channel Surfer
      2 years ago

      I have tried everything to fix NTV Plus channel and nothing worked.  Did they take it off.  It launches only for a few seconds.

    • Rokrew's avatar
      Rokrew
      Binge Watcher
      2 years ago

      Just try any of the 3 channels I listed, you'll see what happens. 

      List of tries: tried 3 channels on 2 Roku TV's as well as a Roku express, 

      Soft reset all 3 Rokus. 

       

      Checked for updates on all 3 channels. 

       

      Tried going in the long way on all 3 channels. (Long way meaning: going to search, finding the channel there, then opening it)

       

      Also removed all 3 channels and then reinstalled all 3 channels, same issue. 

       

      Trust me, if you just try any of the 3 I listed you'll see what happens. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Rokrew,

        Thanks for keeping us posted!

        We recommend the following troubleshooting steps below to resolve the issue. Kindly precisely follow the steps (in order) to get the best results.

        1. Remove the affected channels by highlighting them from the channel tile and pressing the star (*) button. Then select the remove option.
        2. Do a system restart by navigating to Settings > System > System Restart.
        3. Add the channels back by searching for them from the "Streaming Store."

        After following these troubleshooting steps, please check to see if the issue has been resolved.

        Please let us know how it works.

        All the best,
        Kash