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Ogregon45's avatar
Ogregon45
Reel Rookie
3 years ago

MSNBC audio & video is a "ghost" on YouTube TV

Howdy.   We subscribe to YouTube TV which we access through Roku.   On our Roku Express (maybe on our Roku3 too, but not sure) ... the current show on MSNBC, whatever it is, audio and video, plays in...
Ogregon45's avatar
Ogregon45
Reel Rookie
3 years ago
Well, I uninstalled and reinstalled You Tube TV.   When trying to leave a program in process (on the app), my Roku Express continues to play it in the background, audio and all, until I make a choice of a new program to watch or show to play.   The ghosting stops then.   
 
This time I was coming off watching The Kitchen live (on the Food channel), and when I chose the back arrow to call up other viewing options in You Tube TV, The Kitchen kept playing in the background, just as MSNBC did before.
 
Again, this happens only when using the Roku Express unit, not on the LR TV which uses a Roku 3.    I suspect this might be a You Tube TV issue.   Do you know how I might reach them?    Thank you!
Anonymous's avatar
Anonymous
3 years ago

Hi  Ogregon45

Thanks for keeping in touch!

Many channels on Roku are maintained by the channel provider themselves. Since the error only occurs on the YouTube TV channel, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from them. We indeed recommend contacting YouTube TV Support to report the issue and get help.

Thank you for your understanding.


Warm Regards,
Lianna