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roberto188's avatar
roberto188
Binge Watcher
2 years ago

MPEG2 issues Freezing and Restarting

Recently my Roku TV and Premiere+ have been freezing while playing mpeg2 content. They worked with this content for over 2 years without issue and now it’s freezing or restarting my Roku. I suspect an update has broken things. Please address this issue. 

app playback

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi roberto188,

    Thank you for bringing this concern to our attention.

    We'd like to understand this better. May we know the following:

    • When did the issue occur?
    • What build version is your device currently running?
    • What content, shows, or streaming channels have this playback issue?
    • Have you tried rebooting your router?

    Please keep us updated.

    Regards,
    Janadee

    • roberto188's avatar
      roberto188
      Binge Watcher
      2 years ago

      The issue just started a few days ago. My Premiere+ is on version 12.5.0 build 4178-29

      I can play the mpeg2 stations via the roku media player but when I used Plex, it crashes. 

      • roberto188's avatar
        roberto188
        Binge Watcher
        2 years ago

        Uninstall and reinstall of Plex app fixed it.