What used to work in Roku's Media Player no longer does.
Files played from a Synology DLNA server that are:
MPEG-2 video, MPEG audio
or
MPEG-2 video, AC-3 audio
now only play for ~5-6 seconds before the video corrupts and stops; the audio continues to play.
H.264 video playback is not affected.
Configuration is:
3960X - Roku Express
12.5.5 - build 4174-ED
Hi pinaz,
Thank you for posting here in the Roku Community!
We will be more than happy to assist you further with this issue. Some DLNA servers, such as Plex, Serviio, WMP, and some Synology devices, will automatically convert (transcode) the video to a format supported by the Roku device. If you are using a DLNA server that does not support transcoding or playing directly from a USB drive, you may need to convert the files first. There are several applications available for converting videos.
You may also want to check out this support article here on how to use Roku Media Player to play your videos, music, and photos.
We hope this helps, and please keep us posted if you need anything else.
Best regards, John
It would be absurd to transcode or convert the files when Roku natively supports MPEG2. I have other Roku devices that play these files without issue, and so did this device until the software regressed.
Hi pinaz,
Thank you for keeping us posted here in the Roku Community!
We appreciate you providing these details. We will work with you to know what went wrong so we can assist you further and fix the issue.
What are the troubleshooting steps you have taken so far?
In the meantime, you can try removing the affected app, restarting your system, and adding the app again to see if that fixes the issue.
We look forward to hearing from you and looking closely into this issue. Thank you!
Kind regards, Eunice
