Forum Discussion

arribaperu's avatar
arribaperu
Newbie
3 years ago
Solved

Movies are not the actual movie when playing, i.e. mortal ???

So, it's not the first time, but I've noticed when you go to play some movies on Roku, it plays a total different movie than what you've selected (on firestick).  The latest example is a movie called Mortal, where some guy has some powers or something, and it plays a documentary type movie.  I'm guessing there is no solution, and since Roku has zero customer support, and posting here in hopes CS sees it and makes an update... 

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for your patience while we investigated this issue regarding the incorrect title playing of Mortal (2020).

    Please be aware that this issue should now be resolved. We would recommend checking to see if you are able to view the correct content during playback.

    Please keep us posted what you find out. Should you need assistance again in the future, please don't hesitate in posting in the Roku Community.


    Happy Streaming,
    Danny

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi arribaperu,

    Thanks for bringing this to our attention at Roku Community!

    I'd be happy to take a closer look so we can help. Please cite the complete specific content title that you have tried to play on The Roku Channel as well as the title of the content that you are seeing. What are the steps to reproduce the issue you are seeing?

    Once we have this information, I'll be able to pass it along to our Support team who can investigate further.


    Best regards,
    Mary