Forum Discussion
I tried MLB.TV on a chromecast and it works fine. To test, I have 2 Devices, a chromecast and a Roku, both playing the same game, same wifi network, and the Roku still freezes while the chromecast works fine. This seems to be a Roku problem....
- RokuJohnB3 years agoCommunity Moderator
Hi NoeyD11,
Thanks for keeping us posted!
We're currently aware of the issue that you're experiencing. Our appropriate Roku team is further investigating this issue that you're having with the MLB channel.
In the meantime, we value your understanding and patience.
Kind regards,
John
- RokuJohnB3 years agoCommunity Moderator
Hi bobby_9009,
A warm welcome here in the Roku Community!
We understand you're having a problem with the MLB channel. We're happy to assist you. Did you remove the channel, restart your Roku, and re-add the channel? If not, please try these troubleshooting steps below:
- Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
- Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
- Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.
If the problem still persists, please keep us posted.
All the best,
John
- NoeyD113 years agoReel Rookie
I have done all the things you have suggested several times & on different days. It DOES NOT WORK! It is obviously a problem with Roku & different devices accessing the MLB package. I have several Roku devices in my house. Some work, some don't. Some are older some are newer but the fact that my oldest one works but my newest doesn't is a problem. My main concern is the one I provided my info on which is a ROKU TV & not a separate Roku device. Please figure out what is going on & get this fixed! I don't think MLB.tv wants to hear that I won't be ordering their package next year since it won't work on my Roku TV.
- RokuJechealR3 years agoRetired Moderator
Hi NoeyD11,
Thanks for reaching out to us in the Roku Community!
Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. Once more information is available, we'll be sure to update this Community thread.
Thank you for your kind understanding regarding this issue.
All the best,Chel