Forum Discussion

offrhode92's avatar
offrhode92
Newbie
3 years ago

MLB.tv "Network Error" constantly, suddenly

As of the last two days, both my Roku devices are throwing "Network error, please check connection and try again" in the MLB.tv app. Happens every few minutes. My Roku TV is hard-wired to the router ...
makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

offrhode92--

I had the same problem a couple of nights ago on my main livingroom tv with Streaming Stick 4K+.  Jumped through all the hoops I knew (delete/restart/reinstall), restart router and Roku, unplug Roku for a couple of minutes and let it restart.  Logged out of MLB app and back in.  Made no difference, MLB kept buffering and quitting with stated network errors.   Tried watching couple other games with same results.  No problem with other channel apps.  Concluded problem was at MLB server end.  Gave up for the evening.

Watched game last night, no problem.

 

theprofessor's avatar
theprofessor
Newbie
3 years ago

I have had this problem all season long. Have deleted channel, rebooted router, rebooted Roku, re-set network connection, etc. over and over again and I still get "problem communicating" when trying to open the app, but after a few retries it opens, then "network error" any time I try to watch a complete game - retry 5 times, and on the 5th time it has an "OK" button instead of "retry" and returns me to the list of games.  My internet is 3x as fast as it was in previous seasons when MLB.tv worked fine. Roku is a relatively new model. All the other streaming channels including ones showing live sports work just fine. What is the problem with the MLB.tv channel?

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi theprofessor,

    Welcome to the Roku Community!

    Thanks for letting us know about the behavior you are seeing with your Roku device when playing content on the MLB.TV channel and we appreciate the troubleshooting steps you've done so far. 

    Please be advised that when removing a channel, it's important that you make sure to restart your Roku device before adding the channel back again to ensure a clean channel install.

    Each channel on the Roku platform is built and maintained by the channel provider themselves. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

    You can reach them here: https://www.mlb.com/official-information/faqs

    We appreciate you again posting in Roku Community.


    Best regards,
    Mary