MLB app live stream is choppy after Roku Ultra update 13.0.0 build 24048 on 5/10/24
Before update live streams were buttery smooth. After update live streams are choppy.
PIcture is still clear and resolution is great, but movement is jittery like its dropping frames or frame rate is not processing properly. No buffering or freezing, just overall rough/not smooth, consistently choppy.
Backup/pause game a few minutes or even watching archived games and same results.
Went through all troubleshooting steps provided online by Roku and MLB. Hard reset of Roku, uninstall/reinstall of MLB app, etc.. no dice.
Bandwidth is stable at 400+ Mbps.
MLB app on other non-Roku devices in the house are fine, buttery smooth. Streaming of same games simultaneously on other devices and they are perfectly smooth with great quality.
Also worth noting, the issue is not present streaming MLB games via other apps on same Roku unit. The MLB game last night on ESPN via Youtube.tv (on same Roku Ultra) was perfect, buttery smooth.
Issue appears to be between Roku version 13.0.0 build 24048 and MLB app version 8.8.2.
Thank you for posting here in the Roku community, WordyNikki!
Thank you for informing us about this issue. We would like to investigate further. Before we proceed, can you please confirm if the issue is happening with all channels or just one specific channel? Also, when did the issue first occur?
We recommend the following steps to help resolve the issue:
- Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
- Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
- Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
- Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
- Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.
If you haven't tried any of the troubleshooting provided on our support page, here is how to resolve a channel playback issue. If you have applied this to no avail, please share the details below with us.- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Channel version (highlight the channel tile, then press the * sign button on your device).
Upon receiving this information, we will pass it along to the appropriate Roku team for further investigation.Thanks,
JharraHi Kemper34, thank you for keeping us updated.
We appreciate your cooperation and for trying all the troubleshooting steps mentioned in the thread. Please be advised that this issue is specific to the MLB app only. We strongly recommend that you contact their customer support team for further assistance and clarification. Most content on the Roku platform is provided and updated independently by the channel's providers.
Thanks,
Jharra
