Missing words/letters on Hulu app only
I am trying to contact Roku re: a recurring problem that has been happening for the past few months. Missing characters (letters, words) on the Hulu app. This is only happening with Hulu. I have pictures to send, where possible. Tracker ID - model 3810X, software version 12.5.0 and issue ID 75-099-794.. Kindly advise.
Hi, savvydotobe
Thanks for posting here in the Roku Community.
We appreciate for taking the time to report the issue you have encountered while streaming on Hulu. We understand how important it is to have a seamless streaming experience, and we appreciate your patience and cooperation as we work to resolve the problem. To help resolve this issue, we recommend that you follow the steps outlined below.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
If the issue persists, we'll let the appropriate Roku team regarding this so it can be investigated further.
We hope for your response.
Best wishes,
Kash
