Forum Discussion

jac7744's avatar
jac7744
Channel Surfer
2 years ago

Missing episodes on The Roku Channel Acorn TV and Britbox

Paying britbox through roku blindspot has episode 2 and 4 missing, yet when i view britbox on paying them direct the missing episodes are there. This has been happening with acorn also. Should I stop...
RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi jac7744,

Greetings from the Roku Community!

We sincerely regret any inconvenience this may have caused you. We appreciate you letting us know about the missing episodes on Blindspot through The Roku Channel: BritBox. We'll escalate this to our appropriate Roku team for further investigation and to fix the issue as soon as possible. Your patience and understanding are much appreciated.

Also, please let us know which content in Acorn you are experiencing missing episodes with so we can look into it right away.
We'll be waiting for your response.
Kind regards,
Eunice

  • jac7744's avatar
    jac7744
    Channel Surfer
    2 years ago

    Britbox roku  / acorn pay has episode 2 and 3  series 1 the fall missing

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi jac7744,

    Thanks for updating us here in the Roku Community!

    We appreciate you for providing additional details. Rest assured that we have already forwarded your concern and information to the appropriate Roku team for further investigation and to fix the missing episodes as soon as possible.

    Please don't hesitate to let us know if there is anything further we can do to help.

    Kind regards,
    Eunice