Forum Discussion

Traciv's avatar
Traciv
Newbie
2 years ago

Missing episodes of Outlander

I started watching Outlander and noticed that it keeps skipping episodes. It will play a 1 minute 30 trailer for the show and then go to the next episode. I went to the episode list and it shows the skipped episode with the correct running time. Why can't I watch these episodes? How do I fix it so I can watch them?

11 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi Traciv,

    Welcome to the Roku Community!

    We'd like to be of support here but we'll need additional information. Could you tell us if this is an issue with the entire season or just happens on a specific one?

    Share us additional information about this so that we can further look into it.

    Thanks,
    Rey

    • PIGLET's avatar
      PIGLET
      Newbie

      I am having the same issue with my starz app on my roku tv watching outlander. 

    • Momniecy's avatar
      Momniecy
      Reel Rookie

      I’m having the same issue and I subscribed to STARZ app today because Roku was kicking me out of a lot of shows on Netflix, Max, and Hulu.

      Any way, the Outlander show that is doing this is The fox’s Lair s2 e8. It’s supposed to play an hour, but plays 2 1/2 minutes of Paris episodes then cuts out. I’ve tried restarting STARZ and Roku… still the same. So angry and frustrated that I am going to cancel because I am not paying for service I can’t get!

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Welcome to the Roku Community, Momniecy.

        Thanks for reporting this to us. Rest assured that we will look closely into this matter for review and correction.

        Just to clarify, are you streaming this series directly on the standalone Starz app or inside The Roku Channel? Also, is Episode 8 of Season 2 the only episode you've experienced this with? 

        We'll be looking forward to your update.

        Best regards,
        Carly

      • RokuCarly's avatar
        RokuCarly
        Community Moderator

        Welcome to the Roku Community, Pikejm!

        Thanks for letting us know about the missing episodes of the Outlander series. We'd like to know the specifics so we can provide you with an accurate resolution.

        Before we proceed, could you please let us know which specific app you are streaming this from? Is this via The Roku Channel or directly from the standalone app of Starz? 

        We'll be looking forward to your confirmation. 

        Best regards,
        Carly