Missing Episodes for multiple shows
I watch multiple different shows on my Roku Channel and I have come to find out that there are missing episodes. I was watching Walker, Texas Ranger with Chuck Norris and there were multiple episodes...
Forum Discussion
Dear Takashi O. (Roku Community Moderator),
Check back later, lol. That is a lame answer to the OP's original complaint. Roku's way of celebrating the 30 year anniversary of "Walker, Texas Ranger" by omitting half of the episodes is really disappointing. Roku needs to do better.
--Tim--
Hi timknowsbest,
Thanks for keeping us posted, and we sincerely apologize for this.
Rest assured that we'll extend our help to resolve this issue, and we'll be needing additional information to work on the issue. Can you please provide the following details below:
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
The information you provide is essential for us to resolve the issue, and we'll be looking forward to your response.
All the best,
Kash
Walker Texas Ranger Season 3 episodes 17 and 23 are missing.
HI samiam_68,
A warm welcome here at the Roku Community!
Thanks for bringing this to our attention. We sincerely regret any inconvenience this may have caused you. No worries. The appropriate Roku team would be more than willing to further investigate your concern and fix this as soon as possible, as your satisfaction is what we aim for. In the meantime, we ask for your patience and understanding as we work through this matter.
Feel free to contact us again if there's anything else you'd want us to address and we'd be more than willing to listen and take immediate action as we are committed to finding a solution to your concerns.
Sincerely,
CarlyMissing most episodes on all shows on Roku and Brit- Box. Upsetting, as I pay for Brit-Box. Prime is aok so it’s not the router or Wi-Fi provider.
