Forum Discussion

mtnjade13's avatar
mtnjade13
Newbie
2 years ago

Missing Episodes for multiple shows

I watch multiple different shows on my Roku Channel and I have come to find out that there are missing episodes. I was watching Walker, Texas Ranger with Chuck Norris and there were multiple episodes missing from the season lineups and some where duplicates. Is there a way to fix this. I love watching the show because it takes me back to my childhood and it is a bit frustrating to not be able to watch the episodes in order.

 

content

8 Replies

Replies have been turned off for this discussion
  • Carmoe's avatar
    Carmoe
    Newbie
    2 years ago

    I see season 1,2,3,6,7 only but missing season 4,5,8,9 as I looked it up before purchasing this ultra unit thinking it gave all episodes. My free plug in did the same.

    I thought by buying the device you get all.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi mtnjade13 Carmoe,

    Thanks for posting your inquiry here in the Roku Community!

    We appreciate you for bringing this to our attention. It's possible that the content was removed as TV show and movie content availability may vary at times on The Roku Channel. We would recommend checking periodically to see if the content returns in the future.

    We hope for your understanding regarding this matter.

    All the best,
    Kash

    • timknowsbest's avatar
      timknowsbest
      Newbie
      2 years ago

      Dear Takashi O. (Roku Community Moderator),

      Check back later, lol. That is a lame answer to the OP's original complaint. Roku's way of celebrating the 30 year anniversary of "Walker, Texas Ranger" by omitting half of the episodes is really disappointing. Roku needs to do better.

      --Tim--

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi timknowsbest,

        Thanks for keeping us posted, and we sincerely apologize for this.

        Rest assured that we'll extend our help to resolve this issue, and we'll be needing additional information to work on the issue. Can you please provide the following details below:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        The information you provide is essential for us to resolve the issue, and we'll be looking forward to your response.

        All the best,
        Kash