Media player won't work for my roku 3 after the last update
My media player won't work for my roku 3 since the last update.
Forum Discussion
FYI, my Hitatch Roku TV media play also stopped working, not sure what version of Roku is built into it, but here is some additional detail:
1. Will not recognize a USB memory device that has been working for a year with the same files on it. Tried reformatting it as FAT32 and reinstalled some files and it is still not recognized in the media player
2. Another USB stick plugged is used for pause/rewind/play and still works just fine, does not (and has not ever) been shown in media player
3. Media player also shows an old HDHomeRun device that has been unplugged for a few months. Even shows channels and errors when a channel is selected (as it should since the device is not on the network). The device shouldn't even be listed in the media player.
4. Tried plugging the USB in directly to the USB port and not through a hub with the same effect.
5. Media player was last updated Feb 22, 2022,
Ohiobmwbiker A USB stick formatted for FF/Rewind will never appear in RMP. It's formatted in a special way and it not recognized for any other purpose.
It sounds like your installation of RMP is hung up. I suggest removing it, rebooting the Roku TV (not just powering it off, unplug it for 30 seconds), then adding the RMP channel back in.
What Roku software version are you running? Settings > System > About will show you.
Also what Roku Media Player version are you running? Highlight the RMP tile on the home page channel grid (don't press OK) and press * on your Roku remote.
Perhaps your problems relate to Roku version 11 that is currently being rolled out.
Roku TV: 5510X
Hitachi Model: 50R5
Roku software version: 11.0.0 build 4168-32
Roku Media Player version: 5.5 build 13
fyi, I did try to uninstall and reinstall RMP.
I just now copied some files over to a smaller USB stick to test. Another post in this forum mentioned that a smaller USB device seemed to function. The one that is not currently recognized by RMP is a Samsung 128GB formatted as Fat32. The one I started tested with is an old 2G also formatted as Fat32. The 2GB USB stick works!!!
Next test, I had a 64GB USB formatted as NTFS. No dice. (no worky lol)
It gets a bit more interesting here - the last two USBs tested were both 32GB, one NTFS and one Fat32. The Fat32 one worked the NTFS did not.
Hope this helps!!!
For other folks who I may be confused by my first post, I had been using a USB non-powered hub for the last year so I could use 2 USB sticks, 1 for pause functionality 1 for photos, videos, etc. During troubleshooting I removed the hub and verified that the USB port in the TV is still functional and that the pause feature still works with each of the USB sticks. This shows that the hardware all seems to still be functional. I then formatted one as Fat32 (during my pause testing the Roku formatted it), copied a few files back, and RMP still didn't read them.
Congratulations. You are one of the early receivers of Roku 11 and whatever attendant problems it brings with it. Help with any issues from the Community may be limited because so few have received Roku 11 at this point.
After firmware update on 4/19/2022 on my Roku 3, my Roku Media Player would no longer accept my 1 TB hard drive. It always worked before. I also learned that my Mom's Roku 3 has same issue. I tried a 128 GB thumb drive and it worked great. I just bought a brand-new Roku Ultra and it is working perfectly. I believe the issue is the firmware. You may recall this happened before a few years ago when Roku updated their Media Player and it stopped working. Then it got fixed when they updated the software again.
