Media player won't work for my roku 3 after the last update
My media player won't work for my roku 3 since the last update.
Forum Discussion
After 5+ years of working, my Roku 3 longer recognizes my Seagate 2.5T external NTFS USB hard drive. The problem started about 2 weeks ago (3/15/22). The Roku 3 also fails to recognize a similar Western Digital 3T NTFS drive. The external drives are externally powered. I have tried different electrical outlets and, different USB cables. The traditional way I connected the drive was to have the Roku device powered up, then connect the powered up USB drive. I have also tried powering up and connecting the USB drive first, then powering up the Roku device. The external drives still work with my desktop computer. The Roku drive can still recognize and play from my 8GB USB flash drives.
As this problem started just two weeks after five years of successful operation and these drives still work with my Windows desktop, I suspect the problem is due to a recent Roku software upgrade. Has anybody else had this issue? Does anyone know how to correct it?
Thanks for the post. We would be more than happy to investigate this issue for you.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once I have this information, I'll be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Thanks Danny, here's the information you requested
Model: 4230X – Roku 3
Last updated: 3-30 7:59 AM
Last Checked 3-4 1:08 PM
Serial # 4E755VO14959
Version 11.0 build 4161-04
No “device-id” information was displayed
Steps to reproduce (here I used the method I have been using for years to connect this drive)
- Have Roku box in its normal “on” state.
- Power up the external hard drive, then connect the drive thru the USB cable to the Roku box.
- Roku displays “USB Media Launch …” window, I select Launch.
- Roku displays the “Media Type Selection …” window, I select “Video”
- Roku displays the “Connect to DLNA Server or USB Device …“ window, nothing more happens.
When I press Home then Back five times each I get “Timestamp 2022-04-05701:24:56Z” and “ID 59-135-444”
Any updates on this? I'm having the exact same issue. My external Seagate drive has worked for 4 years on my Sharp * Roku TV (Model: 5303X, Software Ver 11.0.0 - build 4173-13), and now it's failing with the exact same error that EvilBert1 is getting.
Thanks for the Kudo. I have not worked on this issue for over a week due to the tax season ending. I noticed another post on this matter "external hard drive no longer recognized", posted by a user "kleinzeit". Unfortunately, I do not know how to provide a link to this posting. This user has received no solutions as this this posting either.
Have you tried a smaller USB drive to see if it works? I have tested two 8GB flash drives and both still work. I have nothing between 8GB and 2.5TB with which to make a test.
My systems are doing the same thing with any USB. It is not the USB. It is the stupid update! Bull**bleep**. When is this going to be fixed?
