Media Player App no longer has sound
We have a Synology NAS where I store my .m4v files to stream to my Roku Ultra. This has been working nicely since I got it a couple years ago now. Recently, however, I can no longer stream. The vi...
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Same as you, I've used Handbrake as well other very common, very mainstream, encoding options on videos and NONE of them work on my systems. None of them will play audio, regardless of encoding. I have had a business producing videos and am very experienced in rendering them and the various options and problems that can arise. From what I can tell from reading everything here, this is clearly a programing issue. It may only apply to units that have a certain production run, or certain internal components, but it is clearly a Roku problem that is fairly easy to fix. If they release an update but roll back the changes to the Roku Media Player, theoretically it should work fine again. Never had a product that I couldn't trust the mfg updates. This is a shame.
I have MP4 and MKV videos that had the clicking sound and I used either Handbrake or Wondershare Video Converter Ultimate to fix most of them. I either converted the entire video from MKV to MP4 using Wondershare or I just converted the audio only to AAC using Handbrake striping away any other audio and leaving the video alone. If I ever have to fall back to my very old Roku devices that do not play MKV files is the reason for converting to MP4. Very old Roku devices are no longer updated and most likely only good for Roku Media Player and any other apps that are on them and still working. I have not used one of mine in well over a year.
I had some video files where the sound would not work at all and I used Avidemux to fix that problem.
The problem almost always seems to be more than one audio type and by using only AAC the updated Roku's work. I still have my original files to run a test if and when Roku fixes the problem.
I hope that this information helps.
Bob2050x - I appreciate the info, unfortunately it doesn't help my situation. My files are all .mp4 already with modern encoding and only a single audio track. I tried several different encoding methods with no luck, but I must say I'm not willing to re-encode 683 files. The part of this that makes me the most angry and disappointed in Roku, is that my OLDEST unit of the 3 I own isn't even a year old. I know people are full of hot air most of the time, and the user agreement probably has some language that would make it difficult, but I'm really tempted to file a small claims court case against Roku. Maybe if they were served with a laws**t (They actually block that word!) in another state they would consider listening to their customers and not just rendering their product useless and ignoring them. It may be worth the $50 or so it costs to file the case. I must say, I'm also sad to see that there is no response to these recent comments from a Roku representative. This could easily be construed as an admission of guilt in the situation as they clearly are choosing not to defend their actions. Taking money from customers, then ruining their devices is a very unethical thing to do. Hopefully they'll step up.
I would suggest that you double check your settings when you convert these files. Make certain that you are taking out any other audio format except for AAC. What I explained before has worked for me on over 2,000 files.
Well hallelujah! 187 days after this was first reported, there was an update last night and the sound issue appears to be resolved on my end!!
Better later than never I guess.
Thanks!
