Forum Discussion

phlegmer's avatar
phlegmer
Binge Watcher
5 years ago

Media Player App no longer has sound

We have a Synology NAS where I store my .m4v files to stream to my Roku Ultra.  This has been working nicely since I got it a couple years ago now.  Recently, however, I can no longer stream.  The vi...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

phlegmer

Thanks for the information.

I have sent you a PM (private message) requesting additional information.

Once we have that information we will be able to assist you further.


Thanks,
Danny

phlegmer's avatar
phlegmer
Binge Watcher
5 years ago

Sample clip has been sent.  Was there anything else you require?

 

Thanks

  • Bob2050x's avatar
    Bob2050x
    Streaming Star
    5 years ago

    Hello,

    ALL of my Roku Express + units were updated today (May 13, 2021) to Software Version 10.0.0 Build 4195-51 and about half of my stored videos either have a very loud clicking sound for audio or no audio at all!  Most of the problem files are Matroska.  Some work and some don't.  Even some of my MP4 files have the same problem!  May 12, 2021 EVERYTHING worked properly!

    Once again a Roku update is causing serious issues with Roku Media Player!

    Please fix it ASAP or return to the previous build!

    Thank you.

    • phlegmer's avatar
      phlegmer
      Binge Watcher
      5 years ago

      My Ultra was updated a couple days ago.  Still has the same issue.  :(

      • Bob2050x's avatar
        Bob2050x
        Streaming Star
        5 years ago

        Does Roku even care anymore when they break the software on devices that worked prior to the update?  At least with Microsoft you can roll back updates that cause a problem.  Not sure about other devices such as Android or Apple.

        Too bad someone doesn't come out with a competing app for Roku Media Player.

        Are there any non sanctioned apps out there for Roku that do the same thing as Media Player?

        We need an alternative!

         

    • OU812's avatar
      OU812
      Reel Rookie
      5 years ago

      I'm having the same problem, and 90% of my video files have a loud "ticking". This exact `problem happened a several weeks ago when my Roku 3 was updated. I bought the Roku Ultra and the problem went away. NOW Roku updates the Ultra and they disabled my system again.

      Please fix this immediately or revert to the older firmware.

      • ooicedeepoo's avatar
        ooicedeepoo
        Channel Surfer
        5 years ago

        Hi,

        Same thing happening to me about 50% of my videos have a stuttering clicking on their sound now after an update in the "Roku Media Player", so I tried "USB Media Box" and most of the same videos have no sound in that app. All videos work fine in my computer. I have two different Rokus. One broke the day before the other. One of an old Roku Ultra 3, the other is newer.

        I can help by providing anything you need (as I am a technical user). One thing that seems obvious is that if both "Roku Media Player" and "USB Media Box" have an issue it is something more base than either app.

        Let me know what you need these channels are one of the main things we use our Rokus for and would like them fixed ASAP.

        Wayne