Media Player App no longer has sound
We have a Synology NAS where I store my .m4v files to stream to my Roku Ultra. This has been working nicely since I got it a couple years ago now. Recently, however, I can no longer stream. The vi...
Forum Discussion
Roku device model
4670RW - Roku Ultra
serial number
YJ0054801139
device ID
KX9985801139
software OS/version
10.0.0 build 4185-46
does this issue occur on a specific channel?
Yes
if so, what channel and what version/build is the channel
Roku Media Player
v5.5 Build 9
tracker ID when this issue occurs
39-181-503
would you be willing to provide a content sample for us to use to replicate
Sure, how do I upload?
Thanks for the information.
I have sent you a PM (private message) requesting additional information.
Once we have that information we will be able to assist you further.
Thanks,
Danny
Sample clip has been sent. Was there anything else you require?
Thanks
Hello,
ALL of my Roku Express + units were updated today (May 13, 2021) to Software Version 10.0.0 Build 4195-51 and about half of my stored videos either have a very loud clicking sound for audio or no audio at all! Most of the problem files are Matroska. Some work and some don't. Even some of my MP4 files have the same problem! May 12, 2021 EVERYTHING worked properly!
Once again a Roku update is causing serious issues with Roku Media Player!
Please fix it ASAP or return to the previous build!
Thank you.
My Ultra was updated a couple days ago. Still has the same issue. :(
