Forum Discussion

mpschmikey's avatar
mpschmikey
Reel Rookie
3 years ago
Solved

Max Password Field Jumps Cursor Multiple Spaces on Single Click

In the Max app, I am trying to login… In the password field, when I click in any direction one time, the cursor is moving 2 to 3 spaces… This makes it impossible to correctly enter my password and su...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi Stemp29,

    A warm welcome here at the Roku Community!

    We'd be more than willing to look further into this issue.

    May we know if this happens to the Max app alone? Many channels/apps on Roku are created, provided, and maintained by the channel services/providers themselves, so it will be more effective if you directly contact them regarding this issue, as you've done great troubleshooting steps so far, and the issue is still persistent. 

    If you need further clarification and assistance, let us know!

    Regards,
    Carly

  • Stemp29's avatar
    Stemp29
    3 years ago

    Thanks for replying.  I was able to log in on the tv in the next room, but what it actually wanted was a password that was longer than my previous password on HBO before it changed to Max.  I had one shorter than 10 letters or numbers.  I finally figured out that I needed to reset my password.  Once I did that the tv in other room showed Max without having to log in.  Problem solved.

Stemp29's avatar
Stemp29
Channel Surfer
3 years ago

I spent nearly an hour on this issue last night.  I cannot log into Max because when I start to enter letter or number the cursor jumps three and four spaces at a time and will not stop jumping around for me to enter my password.  How can I log in if cursor won't stop long enough for me to enter password?  I uninstalled the app and reinstalled, but there is still an issue.  After reading other person's complaints about same issure, I know the problem is not mine.  Please figure out what is going on.

Mfjones's avatar
Mfjones
Newbie
3 years ago

This is still happening to me as of early August. Same issue as above. Only in the Max app. As far as I can tell this seems to be a Roku issue. Please advise.