MAX login password length

Hi Monsterji,

Welcome to the Roku Community!

Thanks for letting us know about your MAX login issues. Regarding this, it might be a better option to contact the channel provider's support directly to inquire further and let them know about the issue you have experienced. Most channels on the Roku platform are developed and maintained by the channel providers themselves.

Thanks,
Kash

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BF2023 wrote:

Hey, Kash, this is a Roku problem not a Max problem. Everyone on this forum has said they have no problem logging in under any other platform. So don't try and pass it off onto someone else. Roku needs to fix it.

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Hi all,

Channel partners develop and maintain their own channels and their customer credentials. We have no control over partner customer credentials. It's possible that Max has made a new password requirement and it isn't being properly messaged on their Roku channel.

We have escalated this with our friends at Max. In the meantime while waiting for the channel partner to update their channel, please use the QR workaround above, or change your password so you'll be able to get access asap. We apologize for the inconvenience and appreciate this issue being brought to our attention! 

Thanks for understanding!

Austin

Hi amyash,

Thanks for your first post in the Roku Community!

Please be advised that channel logins and authentications are handled directly by the channel developer. It might be better to contact the channel provider's support team to inquire further and let them know about the issue you are experiencing.

Most channels on the Roku platform are developed and maintained by the channel providers.

All the best,
Chel