Forum Discussion

kkuenne's avatar
kkuenne
Newbie
6 months ago

Max freezing repeatedly during playback with Roku 3

Over the past week, Max has begun freezing repeatedly during playback;  the picture will freeze, but the sound will keep running.  I'll then exit the current program, return, start again, and it migh...
app playback
Iconocaust's avatar
Iconocaust
Newbie
6 months ago

I've been having the exact same problem. I've updated everything and restarted everything and tried all troubleshooting. Internet is VERY fast. Only happens to MAX.

RokuJohnB's avatar
RokuJohnB
Community Moderator
6 months ago

Hey Iconocaust,

Thanks for keeping us posted.

We appreciate the troubleshooting steps that you have taken so far. Max is supported on your Roku streaming player or TV system if it runs Roku OS 11 and higher. To find this information, go to the Home screen and select Settings > System > About. Your Roku device checks for an update every 24 to 36 hours or you can manually check for a software update if necessary.

If your older-generation Roku device does not support Roku OS 11 and you want to watch Max, visit the Roku product pages and find a new Roku streaming device that best fits your needs.

We hope this helps.

Cheers,
The Roku Community Team