Forum Discussion

Rgtr's avatar
Rgtr
Newbie
3 years ago

MAX error - retry or try a different movie

Hello,

A different problem occurred when watching Max. An error popped up and said to retry or try a different movie. Problem is I can't do anything. Back button, Home button no buttons on the remote work except the power button. Now it's just doing the scrolling city screen saver... perpetually. I'm using the stick.

Any ideas how to get my home page to show up again?

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    Rgtr-

    Sounds like the new MAX really messed things up.

    First thing I would try is restarting the Streaming Stick.  Since you have no control via the remote, you may be able to control via the Roku app on an Adroid or iOS device and restart that way.   If not, restart by pulling the power from the Streaming Stick for a few seconds then plugging back in.