Forum Discussion

HelderCordeiro's avatar
HelderCordeiro
Newbie
2 years ago
Solved

MAX does not work in Portugal

MAX does not work in Portugal. I have a HBO MAX subscription, but cannot use it because HBO MAX is not available anymore in ROKU and MAX is not available in Europe. What can I do? Anyone knows?

App availability
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, lgyorvari!

    Thank you for contacting us about the availability of the Max channel at your current location. We'd be happy to provide further information. 

    It's worth noting that channel availability may vary based on your location and the agreements between Roku and the broadcasters. It's best to directly contact the channel provider, as they provided and maintained their channel on the Roku streaming platform. 

    You can also let them know you'd like their channel to be available on the Roku platform in your region.

    You may reach them here: Max Channel Support

    We hope you find this information helpful.

    Best regards,
    Carly

10 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    HelderCordeiro-
    HBO wrote their MAX Roku App to run on Roku devices running Roku software 11 or higher. (Source: https://help.max.com/US-en/Answer/Detail/000002506, 9 Feb 2024, check for updates

    MAX country availability:

    MAX is currently available only in the United States (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the US Virgin Islands).

    Europe:

    May 21, 2024: Åland Islands, Andorra, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Croatia, Czech Republic, Denmark, Faroe Islands, Finland, Greenland, Hungary, Madeira, Melilla, Moldova, Montenegro, North Macedonia, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden    

    June 11, 2024: Poland and France  Here's when the enhanced HBO Max app will be available:      June 11, 2024: Netherlands

    July 1, 2024: Belgium

    The app availability timeline may change–stay tuned for more info.

     

     

  • lgyorvari's avatar
    lgyorvari
    Newbie
    2 years ago

    It is May 21 and still not available.

    Who to blame? Max or Roku?

     

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      2 years ago
      lgyorvari wrote:

      It is May 21 and still not available.

      Who to blame? Max or Roku?

      Only HBO can control where their service is available, and on what devices. It is not uncommon for a service to be available in a particular country, but that service isn't available on a Roku device. Again, that's under the control of HBO, not Roku.

      • lgyorvari's avatar
        lgyorvari
        Newbie
        2 years ago

        Then, the way to start  bombing MAX support in angry user mode accuse them of having a cartel to intentionally favour or discriminate platforms

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome, and thank you for posting here in the Roku Community, lgyorvari!

      Thank you for contacting us about the availability of the Max channel at your current location. We'd be happy to provide further information. 

      It's worth noting that channel availability may vary based on your location and the agreements between Roku and the broadcasters. It's best to directly contact the channel provider, as they provided and maintained their channel on the Roku streaming platform. 

      You can also let them know you'd like their channel to be available on the Roku platform in your region.

      You may reach them here: Max Channel Support

      We hope you find this information helpful.

      Best regards,
      Carly