Max channel zoomed in when streaming
Watching on an RCA Roku TV. Not having problems with any channel other than HBO Max. When viewing some series on Max, the screen will become zoomed in. Restarting the TV will sometimes fix it for a s...
Forum Discussion
Hi NugBump,
Thanks for joining us here in the Roku Community!
We'd like to be of assistance here and to learn more about this playback issue. Could you tell us more about this?
If you haven't tried any troubleshooting, you can find more information here: How to resolve a channel playback issue.
Or let us know if you have tried this and what didn't work.
Thanks,
Rey
Hello, thank you for the response! Yes, I've tried all of the troubleshooting listed. Sometimes it works, and sometimes it doesn't. However, when it does work, it always comes back the next day, or a week later, etc. This issue seems to be exclusive Max, just as it was with HBO Max before.
What happens is that it zooms in on the screen about 20%, varying in degree. It's peculiar that this zoom occurs only when playing content, not during the display of the Max menu.
It's interesting to note that this might not be solely a Roku issue, as I've come across discussions on reddit forums indicating similar problems when using a web browser with HBO Max.
Hi NugBump brettdonadeo,
Thanks for getting back to us and we appreciate it!
We would also suggest reporting this to the channel support team for additional assistance. Most of the channels on Roku are managed directly by the channel provider themselves.
However, we'll be able to flag our team about this and assist. Please share with us the details below.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
- Can you provide a video or screenshot of the issue you're experiencing?
We'll be looking forward to hearing back from you.
Best regards,
ReyI'll do my best to provide the additional information and reach out to the channel provider. It's been my experience that when I have an issue with a particular channel, Roku and the provider like to point the finger at each other for the responsibility to resolve it. As of now, there's no clear circumstances that cause the issue, as it happens with series and movies.
Had Max for three years and never saw this issue until two days, and again tonight. Picture is zoomed about 20%. Restarting the app didn’t work, but restarting the Roku resolved the issue both times. Kind of a pain if we have to do that every time we want to watch Max, not to mention I don’t expect the wife and kids to do it
Device model: RTRU5027-B-US
Serial number: YN000L351151
Device ID: 0H5060351151
Software version: 12.5.0 - build 4176-AM
I'll have to add the rest the next time it happens.
This is appreciated, brettdonadeo.
Kindly also include the Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Thanks,
Carly
