Hi Community users,
Thank you for reporting this issue to the Roku Community!
We are sorry to hear that the Max channel isn't working for you. We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- What troubleshooting steps have you taken so far to try to resolve the issue?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Best regards,
Mary
