Forum Discussion

StKi's avatar
StKi
Channel Surfer
4 months ago
Solved

Max app showing non English subtitles when selected

I'm having an issue with the latest HBO  Max apo, version 58.10 build 0. We usually have English subtitles turned on. Lately, the subtitles will randomly change to Bulgarian while we're watching, and...
app feature
  • RokuTakashi's avatar
    RokuTakashi
    2 months ago

    Hi, Lmpswan​

    Thanks for reaching out.

    I understand that you've encountered an issue with the subtitles in the Max app contents.

    For direct support, you can contact Max app support and inquire further for assistance. Take note that the feature on ann, including interface, contents, and subtitles, is directly managed by the app provider.

    Hope this will be addressed soon.

    Thanks,

    Roku Community Team

Lmpswan's avatar
Lmpswan
Reel Rookie
2 months ago

I am having the exact same issue with Russian or Bulgarian subtitles and have changed all my passwords everywhere thinking that I'm being hacked by a Russian using my Roku account. I feel a bit better knowing that there's many people having the same issue, however I'd really like to know why we're all having this problem and it's all the same language. Why is there no reason offered for this? Also I'm messaging this 2 months after all these previous complaints, shouldn't this be fixed by now??

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 months ago

Hi, Lmpswan​

Thanks for reaching out.

I understand that you've encountered an issue with the subtitles in the Max app contents.

For direct support, you can contact Max app support and inquire further for assistance. Take note that the feature on ann, including interface, contents, and subtitles, is directly managed by the app provider.

Hope this will be addressed soon.

Thanks,

Roku Community Team