Hi EricISM,
Thank you for bringing this to our attention. We understand that you're having issues with the Max app. We're here to assist.
Could you try to:
- Connect your device to a mobile hotspot just to check for differences in the streaming experience.
If the abovementioned steps did not help with the issue, please provide us with the following details so our appropriate team can check them:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Troubleshooting steps you have taken in an attempt to resolve the issue.
- Max app version
Please ensure that the details you share are complete and precise, as our Roku engineers need them to further investigate this issue.
Your response is highly appreciated.
Sincerely,
Janadee
