Max app frequently buffering
A couple days ago, Max app started to lag. I've checked the connection and it seems to be OK. I've made sure that my roku and the app are both updated and I've tried resetting my roku but the probl...
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MAX on my Roku is doing the same thing. This is the only app that causes issues on my Roku. I can’t watch a program because the picture constantly freezes, but the sound keeps going. It is infuriating.
We’re having the same issue. How do we fix this problem that just appeared four days ago after working perfectly fine?
Last few days can not watch Max on 4k Roku stick, too much buffering. Tried uninstalling etc and reinstalling etc. but same problem. Prefer using the Roku instead of using the Roku for Netflix, Hulu and Prime and having to use the TV remote just for Max. Like the shows we watch on Max but about to just say the heck with Max. Roku and Max need to fix the bugs.
Hi, Sunset1 MadIrishman tacoopera
Thanks for reaching out.
One of our Roku streaming experts makaiguy, has provided a well-explained troubleshooting step in this thread. To address the issue, follow the steps provided.
Give it a try, and keep us posted on how it works.
Thanks,
Roku Community Team.Those steps are for removing a subscription not a channel, but regardless I've tried all the typical troubleshooting steps (remove/add channel, reboot, system/app updates, etc). It seems like we just need to wait for Max to update its app.
I downloaded the app to a mobile device, deleted and reinstalled the Max app and it's still buffering. Any other ideas?
Hey everyone,
We’re checking into an issue with the Max app and need a few details to investigate further.
If you’re running into problems, please share the following:
- What exactly is happening?
- When did it start?
- What troubleshooting steps have you tried?
- Can you send a video showing the issue?
Also, include your device info:
- Roku model
- Serial number / Device ID
- OS version (Settings > System > About)
- Max channel version
This info will help us figure out what's going on. Appreciate your help!
Thanks,
Roku Community TeamThe issue is that the program will play and then you'll hit a point in the program where the picture stops on a frame and the sound continues and then after a bit the picture with jump forward and catch up. Everything will play fine for a few minutes and then the issue will happen again. At a certain point, a message pops up in Roku saying to check the internet connection. When I check it, Roku tells me the connection is fine. I've only had this issue with the Max app. Every other app works fine for me.
I first noticed this issue ~ Sunday, April 6th. I know this because the issue first came up on the day of the "The White Lotus" season finale.
I've tried, rebooting my internet connection. Updating the Roku app. Updating the max app. Downloading the roku app to my mobile device and using that to erase and reinstall the Max app.
I won't be able record what's happening bc it seemed as though Max doesn't care supporting the platform so I ended up cancelling my subscription.
