Forum Discussion

PeteK01's avatar
PeteK01
Channel Surfer
2 years ago
Solved

Manage channels option missing from Channel Options menu Roku 4k streaming stick

I'm trying to add/delete channels from "Favorites" using the Live TV Guide.  (I have Roku +Live).  When I press the * the channel options menu display but the "Manage Channels" option is missing.  Is there another method to use? 

 

 

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! PeteK01,

    Thanks for the post,

    We appreciate you reaching out to us. We're pleased to assist.

    If you cannot find the channel you are looking for, try filtering the channel guide to display all channels. If you still do not see the channel, it was likely hidden by someone. Use the steps below to find and unhide it.

    1. Open the Channel options menu
    2. Select Manage channels
    3. Select Manage channel lineup
    4. Move up or down the list and find the channel you are looking for. If there is a checkmark in the box, the channel is hidden.
    5. Press OK to uncheck the box

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi 2mm,

    Welcome to the Roku Community!

    We get that you are not seeing channel 307 on the Live TV Channel Guide. We would be more than willing to provide you with further details.

    Roku does not control the Live TV channel availability. This is determined by individual channel providers who set their own schedules. As a result, viewers may not always find the channels they expect, depending on these programming decisions.

    Thank you for your understanding.

    Regards,
    Riamie

8 Replies

Replies have been turned off for this discussion
  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! PeteK01,

    Thanks for the post,

    We appreciate you reaching out to us. We're pleased to assist.

    If you cannot find the channel you are looking for, try filtering the channel guide to display all channels. If you still do not see the channel, it was likely hidden by someone. Use the steps below to find and unhide it.

    1. Open the Channel options menu
    2. Select Manage channels
    3. Select Manage channel lineup
    4. Move up or down the list and find the channel you are looking for. If there is a checkmark in the box, the channel is hidden.
    5. Press OK to uncheck the box

    Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar

    • PeteK01's avatar
      PeteK01
      Channel Surfer
      2 years ago

      Did you not read my post?  I am not missing channels.  I am missing the "Manage Channels" option whne I press *...

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        PeteK01,

        Thanks for the post,

        We're just making sure that the manage channel option is not hidden.

        A system restart is the least invasive reset method. 

        1. Press the Home  on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart

        In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment. 

        Thanks,

        Arjiemar

    • 2mm's avatar
      2mm
      Newbie
      7 months ago

      I did what I was told from up above go to manage channels I still can't find channel 307 how do I get it back

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi 2mm,

        Welcome to the Roku Community!

        We get that you are not seeing channel 307 on the Live TV Channel Guide. We would be more than willing to provide you with further details.

        Roku does not control the Live TV channel availability. This is determined by individual channel providers who set their own schedules. As a result, viewers may not always find the channels they expect, depending on these programming decisions.

        Thank you for your understanding.

        Regards,
        Riamie

  • Tony1708's avatar
    Tony1708
    Reel Rookie
    12 months ago

    Me to Pete, the closest I’ve come is settings> parental control> block channels but they still appear on the guide.