Forum Discussion

Jackabian's avatar
Jackabian
Newbie
2 years ago
Solved

Man City app not working on Roku express

Has a one managed to get the Man City app working it is just stuck on the loading screen

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi happygeek101,

    Thanks for posting here in the Roku Community!

    We appreciate you for letting us know about this issue you've encountered with your Roku Streambar, and we're sorry for the trouble. We recommend performing the troubleshooting steps below to resolve the issue.

    1. Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
    2. Do a system restart by navigating to Settings > System > System Restart.
    3. Add the channel back by searching for it from the "Streaming Store."

    After performing these troubleshooting steps, kindly please check to see if the issue has been resolved. Please let keep us posted, and we'll further assist you.

    All the best,
    Kash

16 Replies

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  • Bluecrow's avatar
    Bluecrow
    Newbie
    2 years ago

    I’m having exactly the same issue with this app.

    I’ve followed the advice to delete, then restart and then reinstall - but it still doesn’t get anything other than a spinning blue wheel when you click on “Sign In”.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Bluecrow,

      Welcome to the Roku Community!

      We understand that you're having a problem with the Man City app. Help is here. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

      Please let us know if there's anything else we can do to help you.

      All the best,

      John

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Jackabian,

    Thanks for your first post in the Roku Community!

    Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

    With more detailed information, we will be able to assist you further.

    All the best,

    Chel

    • goatfood's avatar
      goatfood
      Newbie
      2 years ago

      I am having same issue when you click sign in it just goes to man city badge and spinning circle of doom and doesnt even ask for sign in details. 

      I have delete and reinstalled. Restarted roku stick still doing the same. Everything else is working ok.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi goatfood,

        Congrats on your first post in the Roku Community!

        We understand that you are facing an issue with the Man City channel. When removing a channel, please make sure to remove the channel, restart your Roku device, and then add the channel back, especially in that order.

        Please keep us posted on how it goes!

        All the best,

        Chel

    • happygeek101's avatar
      happygeek101
      Reel Rookie
      2 years ago

      I am having same issue on a Roku streambar -  when I click sign in it just goes to man city badge and spinning circle

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi happygeek101,

        Thanks for posting here in the Roku Community!

        We appreciate you for letting us know about this issue you've encountered with your Roku Streambar, and we're sorry for the trouble. We recommend performing the troubleshooting steps below to resolve the issue.

        1. Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
        2. Do a system restart by navigating to Settings > System > System Restart.
        3. Add the channel back by searching for it from the "Streaming Store."

        After performing these troubleshooting steps, kindly please check to see if the issue has been resolved. Please let keep us posted, and we'll further assist you.

        All the best,
        Kash

  • madamson86's avatar
    madamson86
    Reel Rookie
    2 years ago

    Did you manage to get this working? I'm having this exact problem.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hello madamson86,

      Welcome to the Roku Community!

      Thank you for reaching out to us. Have you tried basic troubleshooting steps like removing, restarting, and re-adding the channel? If not, we recommend performing these steps to see if they resolve the issue you are facing. If the problem persists, we suggest reaching out to the channel's support team for further assistance. Please note that Roku only provides the platform for the channels and does not have control over their channel.

      We hope to hear from you soon.

      Best regards,
      Rey

      • madamson86's avatar
        madamson86
        Reel Rookie
        2 years ago

        Yeah I've tried the troubleshooting steps, I've emailed Man City hopefully they will have a fix for this soon.