Major Issues with Acorn on the Roku Channel
Did you ever find out?
I am having similar issues with “Doc Martin” but on the paid subscription Acorn TV. (A friend is having them also on the unpaid Acorn channel). These problems are very fre...
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I have no issues with any other channel I have subscribed to on Roku. Acorn quit working several days ago. I used the chat and did ALL these steps
1) Home -> Settings -> Network -> Bandwidth Saver -> switch it off.
2) Home -> Settings -> System -> Advanced System Settings -> Network Connection Reset.
3) Please connect your Roku to your mobile hotspot network.
4) Home -> Settings -> System -> System/Software Update -> Check Now.
5) Home -> Settings -> System -> System Restart/Power -> System Restart
And it did not fix anything. I am paying for this channel through Roku. It is disappointing that I see others having this issue. I spent several hours trying to fix this tonight. If this can't be fixed, why are you charging for this service?
Hi clnzdx2,
Welcome to the Roku Community!
We understand that you're having a problem with the Acorn TV since it won't work. We're happy to help. Please try to remove the channel and reinstall it again. If the issue persists, please provide the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
John
