Forum Discussion

Daamp1011's avatar
Daamp1011
Reel Rookie
2 years ago
Solved

Low power message when using power adapter

I have a roku express    Suddenly the insufficient power message shows up on screen. I've tried all of the suggested troubleshooting steps  with no success 
app playback
  • renojim's avatar
    renojim
    2 years ago

    BunnyLady, my theory about these "low power" messages is that the connectors become dirty or oxidized.  Try a different USB cable or just insert and remove it several times at both ends to try to clean it.  Some electronics cleaner may help if you can get a can.  Another thing to try is another USB power adapter/charger from a phone or tablet that can supply at least 1 Amp.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

Daamp1011 

Have you tried using a new power adapter? (try another 5volt, 1amp power adapter, like a cell phone charging adapter.)

Unfortunately, "...tried all the troubleshooting steps" is a little vague.

Daamp1011's avatar
Daamp1011
Reel Rookie
2 years ago

Hi. I did that and my screen says no signal. Is it the hdmi cord that's the problem or the power cord.. im so confused and frustrated 

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    2 years ago

    Daamp1011 It appears your problem is with either the power cord or the power adaptor.  Make sure you have power to the electrical outlet you are using.  Then use the power adaptor to see if it is working with a cell phone or another device.  If so that eliminates the power adaptor as the problem.  Make sure both ends of the power cord are securely placed in the Roku device and the power adaptor.  If you have access to another power cord that will fit the Roku try that.