Forum Discussion

Daamp1011's avatar
Daamp1011
Reel Rookie
2 years ago
Solved

Low power message when using power adapter

I have a roku express    Suddenly the insufficient power message shows up on screen. I've tried all of the suggested troubleshooting steps  with no success 
app playback
  • renojim's avatar
    renojim
    2 years ago

    BunnyLady, my theory about these "low power" messages is that the connectors become dirty or oxidized.  Try a different USB cable or just insert and remove it several times at both ends to try to clean it.  Some electronics cleaner may help if you can get a can.  Another thing to try is another USB power adapter/charger from a phone or tablet that can supply at least 1 Amp.

BunnyLady's avatar
BunnyLady
Channel Surfer
2 years ago

I have a Roku Express and am having the same problem.  It started about 3 weeks ago.  I get a low power or insufficient power message (everything works fine BTW) and I have to keep re-plugging into the wall 50 - 60 times before it decides I have enough power.  Takes about 2 hours.  Then I happily start to watch TV only to get an error message about 10 minutes later and have to start the process all over again.  This is horribly frustrating.  Why can't it work properly?

rrlinton01's avatar
rrlinton01
Newbie
10 months ago

I bought a Roku express, as a Christmas present for my friend, and had this problem. I did everything mentioned here and still had the problem. What worked for me was to do a factory reset, after I plugged it into a wall power source. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Hi, rrlinton01.

    It's great to have you here in the Roku Community!

    Thanks for sharing the workaround that worked for you on this issue. 

    We would like to confirm whether the issue continues after the factory reset or has been fully resolved. 

    Let us know your thoughts.

    Best,
    Emman