Forum Discussion

JustDeb1's avatar
JustDeb1
Newbie
10 months ago

Low power message on the screen, how to fix?

  • Roku, you HAVE to do a better job.  We had a service interruption on our internet.  I touched NOTHING on my working Roku.  Now I get that @&%^(#&- low power message and it ASSumes we have the cord plugged into the TV.  WE DO NOT. We never have!  It is PLUGGED INTO THE WALL and it still is saying to plug it into the wall.  We have tried EVERY PLUG.  EVERY USB port.  EVERYTHING and it still says low power.  You HAVE to do better.  We go to the webpage it says to go to and there are A MILLION links in there.  And none of them fix the problem when the only solution is PLUG IT INTO THE WALL and it ALREADY IS.  BEYOND frustrated.  It was working. The internet was down for 20 minutes and now it's not.  Horrible.
app playback

3 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    10 months ago

    JustDeb1 

    Verify that the power adapter is 5volts, 1amp.  You may want to try replacing the micro-USB power cable as well.

  • JWS9518's avatar
    JWS9518
    Roku Guru
    10 months ago

    Sounds like the power plug may have failed.  Try replacing it.

  • andyross's avatar
    andyross
    Roku Guru
    10 months ago

    Little confused how your Internet being down is being caused by the Roku? Or do you just mean Internet TV?

    As noted, most Roku's use standard USB charger-style power supplies. You can always try any charger you have, as long as it's rated 5V 1A OR MORE as AvsGunnar noted. If you have one of the stick models, you must use the Roku cord as that is also the WiFi antenna. Otherwise, you can even use another USB cable, although that is unlikely to cause low power problems.