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mastertek17's avatar
mastertek17
Reel Rookie
2 months ago
Solved

Lost all local channels with Directv Stream

No local channels at all on the TCL Roku TV. with Directv Stream. Performed a complete reset with correct zip code. Performed all the updates as needed. Restart. still nothing. The ironic thing is the other TV which is Sharp has all the channels.. Removed the DirectTV stream and reinstalled. Still no local channels. Have about 6 hours into this and about ready to cancel everything. The ironic thing is all the free channels, now they want you to subscribe. most of them anyway. Can't even get CNN unless i subscribe. this is absolute nonsense. Any ideas. throw the new TV out and cancel everything? 

  • Hey mastertek17​ ,

    Thanks for reaching out!

    I understand you're having trouble getting your local channel. You can try these steps:

    1. Rescan for Channels: Go to Settings > TV Inputs > Live TV > Scan for Antenna or Cable channels. 
    2. Hide the Streaming channel: Press Home > Settings > TV inputs > Live TV > Hide streaming TV channels >  Hide all. 

    For more information, you can visit this link

    I hope this helps!

    Roku Community Team

2 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator

    Hey mastertek17​ ,

    Thanks for reaching out!

    I understand you're having trouble getting your local channel. You can try these steps:

    1. Rescan for Channels: Go to Settings > TV Inputs > Live TV > Scan for Antenna or Cable channels. 
    2. Hide the Streaming channel: Press Home > Settings > TV inputs > Live TV > Hide streaming TV channels >  Hide all. 

    For more information, you can visit this link

    I hope this helps!

    Roku Community Team

    • mastertek17's avatar
      mastertek17
      Reel Rookie

      Performed all that was advised and still nothing. Logged on to Directv stream tech support. They were a awesome help with diagnostics After  the re boot, all the channels came back as needed. Thank You