Forum Discussion

Flybynyte's avatar
Flybynyte
Channel Surfer
10 months ago

LiveTV pause, fast forward preview on 14.1.4

Ever since 14.1.4 update on Jan 9, both my TCL and Roku made tvs no longer show the preview clips across the center of screen during fast forward of a LiveTV paused show. Why was this removed and how can I get it back?

app playback

10 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi Flybynyte,

    Welcome to the Roku Community!

    We understand that you are no longer seeing the preview clips from Live TV pause on your Roku TVs after the update. No worries, we would be more than willing to sort this out for you.

    We would like to take a closer look into this issue and coordinate this with our Roku-appropriate team, please provide us with the following:

    • Software version and build
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    We look forward to your response.

    Cheers,
    Riamie

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        10 months ago

        Hi Flybynyte,

        Thank you for providing your Roku TV details.

        Could you please provide the specific Roku TV model these details refer to? Additionally, we would appreciate it if you could share the Tracker, software version, and build of all your affected televisions.

        Thank you for your cooperation.

        Cheers,
        Riamie