Forum Discussion

JPokerwinski's avatar
JPokerwinski
Channel Surfer
11 months ago
Solved

Live tv guide wrong time on ONE channel

Ok I have read the posts but nothing works. So far only 1 channel shows the wrong time. Is there anyway to fix this other than all the things like home hyping 5 times etc? Does anyone know why this ...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi JPokerwinski,

    Greetings from the Roku Community!

    We would appreciate an update regarding the issue you are experiencing with the live TV guide, specifically the incorrect time displayed on ONE channel. Could you please let us know if you are still having this issue?

    If the issue still persists we recommend you try the following: 

    Check your device for updates:

    1. Press the Home button on your Roku remote on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    Additionally, a photo of the issue would be very helpful. How do I insert an image in a post?

    We look forward to your response.

    Regards,
    Riamie

Novelhabit's avatar
Novelhabit
Channel Surfer
8 months ago

I am seeing this issue after the update to 14.1. I use the Live TV App for OTA channels. I have channels 2.1, 4.1, 5.1, 15.1 and 44.1 unhidden in the Live TV App Channel Guide. If I tune channels 2.1, 5.1, 15.1 or 44.1 and then use the left arrow on the remote to go to the Channel Guide the time and guide entries are correct. If I tune channel 4.1 and then use the left arrow on the remote to go to the Channel Guide the time jumps ahead by 8 hours and the guide displays the programming for all channels 8 hours in the future. If the Channel Guide is showing programming 8 hours in the future and I tune 2.1, 5.1, 15.1 or 44.1 and then use the left arrow on the remote to go to the guide the Channel Guide time goes back to being correct along with displaying programming for all channels for the correct time. In summary - tuning channel 4.1 and going to the Channel Guide causes the guide to jump forward by 8 hours and tuning any other channel and going to the Channel Guide causes the guide to go back to the correct time. I did not see this discussion earlier so I created a new discussion which no longer appears to be present so it may have been deleted for some reason. I dumped Tracker data for the other discussion but I can dump it again if needed. I will need to know at what state the TV needs to be in when tracker data is dumped - i.e. should the Channel Guide be displayed when tracker data is dumped and should it be at the incorrect time or should tracker data be dumped for both correct and incorrect time?

Novelhabit's avatar
Novelhabit
Channel Surfer
8 months ago

Something changed on 10 January 2025 between 0500/5am EST and 1700/5pm EST and now channel 4.1 is showing the correct time in the Channel Guide. At this point all the unhidden channels in my Channel Guide - 2.1, 4.1, 5.1, 15.1 and 44.1 - are showing the correct local time.