Live TV channels not working on my Roku devices in Canada
None of my 4 Roku devices will display the Roku channel. I get a blank screen here in Canada on v12.5.
Forum Discussion
Just got my new device as well yesterday and no Roku Live tv channel work! It really sucks because I was under the impression that we were able to have some options here in Canada so I bought myself a device, but nope, just getting the guide of what's on live tv! Very frustrating... I wish I had read these! It will cost me to send this back to USA now! What a waste of money.
I’m also in Canada. The one thing is that I have friends who also have a Roku and they live a block away from me and have no issues. I’m hoping this can be fixed for me! The channels have worked in the past with my old stick so I’m wondering if it’s something to do with an update. It is overwhelming to read all the complaints of the same issue and no resolution.
The worse part is the Roku live channels work directly in the browser of my computer. It is really a bug with the stick. I am returning the stick even if I have to lose money on shipping it back. I don't think they care about their customers according to all the complaints!
Hi, JudyChurp luvisabella
Thanks for posting here in the Roku Community.
We understand that you're experiencing an issue with Live TV not working on your Roku device, and we're sorry to hear about the trouble. We're here to help. Could you please provide the following steps below:
- Who is their ISP (internet service provider)?
- Where are you located?
- What is their IP address (from http://whatismyip.com)?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Once we have this information, we'll be able to forward it to the appropriate Roku team for further investigation.
Best wishes,
KashMy provider is Rogers/ shaw
in canada
ip is 10.0.0.238
model 3820ca2
serial X02500K2SPJM
Software 12.5.5 build 4174-E6
issue Id JM-064-566
Hi, JudyChurp
Thanks for the response.
Upon checking your Roku device information, the region that it is currently set is in the US. Since you're in Canada, we would need to correct your region. To do this, kindly perform a factory reset to your Roku device. After that, use a new email that is locally created (Canada) to access the Live channels based on the region you're currently in.
To perform a factory reset, kindly refer to this support link How do I factory reset my Roku® streaming device?
We hope this helps.
Best wishes,
Kash
