Live TV channels not working on my Roku devices in Canada
None of my 4 Roku devices will display the Roku channel. I get a blank screen here in Canada on v12.5.
Forum Discussion
12 Replies
Thanks for letting us know, Morgandw1.
It seems that this issue may need an in-depth investigation. That being said, would you be so kind as to provide us with the following information?- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee4200X - Roku 3
s/n 1GN38G019571
v 12.5.0 build 4282-04
GC version 10.2.518
Timestamp 2023-11-26T19:3238Z
Issue id 71-474-932
Thanks.
Thank you, Morgandw1.
We appreciate you for providing us with the requested details. Rest assured that we will forward your concern and the information you have provided to the appropriate Roku team for review. Rest assured that once more information and updates are available, we will update this thread as well.
In the meantime, your patience and understanding are highly appreciated as we work on this.
Please don't hesitate to let us know if there's anything else you'd want us to address and we'd be more than willing to listen and take appropriate action.
Best regards,
Carly
