Forum Discussion

aw9182's avatar
aw9182
Streaming Star
2 years ago

Live TV channel 21.2 and 21.3 keeps dissapearing

I have two OTA channels that sometimes get duplicated TV guide info from the base channel (eg. channel 21.1 will show the same info for 21.2 and 21.3 even though they are different channels). The oth...
aw9182's avatar
aw9182
Streaming Star
2 years ago

Unfortunately I don't have access to another network or hotspot. 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thanks for letting us know, aw9182.

In this instance, could you please confirm which specific Roku player are you having this issue with? Also, can we try to unplug your antenna for about 60 seconds and re-plug it again to see if this will make the channels 21.2 and 21.3 re-appear? 

Looking forward to your update!

Best regards,
Carly

  • aw9182's avatar
    aw9182
    Streaming Star
    2 years ago

    This is a TCL 55" Roku TV. Unplugging the antenna for 60 seconds did not work. The only time that I can get the channels is if the TV is disconnected from the internet. As soon as it reconnects I loose the channels again. If I have it on channel 21.2 when disconnected then plug the ethernet cable back in, it automatically switches to 15.1 which is our local CBS station.