Forum Discussion
Thank you for posting here in the Roku Community, aw9182!
Providing us with precise information about your concern is highly appreciated.
Can we please try to connect your Roku player to a different network connection to see if the same issue occurs? Perhaps a mobile hotspot would do.
Let us know how it goes and we'll continue assisting you from there.
Best regards,
Carly
- aw91822 years agoStreaming Star
Unfortunately I don't have access to another network or hotspot.
- RokuCarly2 years agoCommunity Moderator
Thanks for letting us know, aw9182.
In this instance, could you please confirm which specific Roku player are you having this issue with? Also, can we try to unplug your antenna for about 60 seconds and re-plug it again to see if this will make the channels 21.2 and 21.3 re-appear?
Looking forward to your update!
Best regards,
Carly- aw91822 years agoStreaming Star
This is a TCL 55" Roku TV. Unplugging the antenna for 60 seconds did not work. The only time that I can get the channels is if the TV is disconnected from the internet. As soon as it reconnects I loose the channels again. If I have it on channel 21.2 when disconnected then plug the ethernet cable back in, it automatically switches to 15.1 which is our local CBS station.