Forum Discussion

aw9182's avatar
aw9182
Streaming Star
2 years ago

Live TV channel 21.2 and 21.3 keeps dissapearing

I have two OTA channels that sometimes get duplicated TV guide info from the base channel (eg. channel 21.1 will show the same info for 21.2 and 21.3 even though they are different channels). The other day I noticed that channels 21.2 and 21.3 were not showing up anymore even though they are programmed. I then disconnected the ethernet cable so I would not have an internet connection and saw that the missing channels suddenly came back. Plugging the ethernet cable back in then re-established the internet connection and then removed the channels again.

I suspect that whatever duplicate channel guide issue is happening for those channels is now causing them to be removed when the TV has an internet connection as it is only those two channels this is affecting. Is there a fix for this? I have already restarted the TV several times and reprogrammed the channels several times with no improvement.  

61 Replies

  • Barney831's avatar
    Barney831
    Newbie
    2 years ago

    I am having the same problem. My channel number 21.3 has disappeared. I have two Roku TVs and the one in the bedroom 21.3 comes on the one in the living room. I have rescan the channels and it still won’t come on.   if anyone has any help let me know. I unplugged the TV and let it sit for a couple of minutes and plugged it back in and re-scanned the channels. I even looked at my channel list and it is not there

    • skylorkiss's avatar
      skylorkiss
      Newbie
      10 months ago

      Draper Media, the broadcaster for channel 16.1 (CBS) and Fox News channel 21,  no longer broadcasts these channels over the air.  I assume this because i live right in the middle of Salisbury, thus I assume it is not that the signal is too weak. I have not been able to pick those channels  up (over the air) for at least 7 months.  I have internet but see no reason to use up my bandwidth on local TV channels that traditionally have been broadcast via antenna.
      I must think that this is just another form of discrimination against poor people who dont have internet.  Draper considers them just to poor too be consequential members of their audience. (or maybe they dont want poor people to see Stephen Colbert and then vote Democrat.)

      Up until about 7 or 8 months ago i could pick up these channels via my antenna.

      • rukiafan's avatar
        rukiafan
        Binge Watcher
        9 months ago

        disconnect and rescan with no internet connection.  those channels will come back

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for posting here in the Roku Community, aw9182!

    Providing us with precise information about your concern is highly appreciated. 

    Can we please try to connect your Roku player to a different network connection to see if the same issue occurs? Perhaps a mobile hotspot would do. 

    Let us know how it goes and we'll continue assisting you from there. 

    Best regards,
    Carly

    • aw9182's avatar
      aw9182
      Streaming Star
      2 years ago

      Unfortunately I don't have access to another network or hotspot. 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for letting us know, aw9182.

        In this instance, could you please confirm which specific Roku player are you having this issue with? Also, can we try to unplug your antenna for about 60 seconds and re-plug it again to see if this will make the channels 21.2 and 21.3 re-appear? 

        Looking forward to your update!

        Best regards,
        Carly

  • Kas13's avatar
    Kas13
    Newbie
    2 years ago

    I am having the exact same issue. I lost 21.2 and 21.3. Local channels that we watch a lot. Zip code 46733. Need this fixed asap!

    • aw9182's avatar
      aw9182
      Streaming Star
      2 years ago

      Kas13 Glad to see I'm not the only one in my viewing area with this issue! Have you ever noticed in the past if the TV guide info for 21.2 (NBC) and 21.3 (MyTV) was the same as 21.1 (ABC)?

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        2 years ago

        Hi Community users,

        Thank you for reporting this issue to the Roku Community!

        We appreciate you for letting us know about the issue you are experiencing with specific channels from Roku Live TV disappearing. 

        Rest assured that we are currently aware and our engineering team has been investigating this issue closely.

        In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • What region are you located in or what zip code?
        • Which streaming channels are you experiencing this issue on?
        • Tracker ID when this issue occurs (using your Roku remote's microphone button, say "Get Tracker ID," or press Home 5x and Back 5x in quick succession)
        • steps to reproduce the issue you are seeing
        • what troubleshooting steps have you already taken to try to resolve the issue
        • screenshots of the issue you are seeing

        We appreciate your patience while we address this, as our priority is to find a quick solution.


        Best regards,
        Mary

         

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Jay40,

    Thanks for this information!

    We'll forward this to the appropriate Roku team for further investigation. In the meantime, can you also follow up on the channels affected and your Zip Code?

    Please keep us posted!

    Thanks,
    Rey

  • Chickee's avatar
    Chickee
    Newbie
    2 years ago

    I also had channel 21.3 disappear about 3 months ago and found this post looking for an answer.  From the posts it appears to be an issue across zip codes.   I still get channel 21.2.  I have a DVR tuner attached to the same Philips Roku Smart TV with its own indoor antenna and it gets both channels 21.2 and 21.3.  I have tried multiple things already mentioned on this thread to restore channel 21.3 and bought a filter (to eliminate any "interference"), which also did not fix.  It is now May 2024 and wondering if an answer and fix is near?  

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago
      Hi Chickee,

      Thank you for keeping us in the loop. We understand that you're having issues with missing live channels on your device.

      Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information?
       
      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Troubleshooting steps you have taken so far.
      With more details, we'll be able to pass along your information to the appropriate Roku team. We're anticipating your response.
       
      Sincerely,
      Janadee