Forum Discussion

Sassyklerk's avatar
Sassyklerk
Reel Rookie
10 months ago

Live channel Audio is not working

The audio on Live Channel has been in and out all day today. I've never had that happen before.

The audio works on everything else just not on the Live channel.

I even cleared my cache but nothing seems to fix it.

Anyone know what's going on?

Thanks

app playback

3 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    We're grateful for your first post here in the Roku Community, Sassyklerk!

    Thanks for letting us know about this. No worries! We'd be happy to suggest some troubleshooting steps to help you get back on streaming Live TV.

    In cases like this, your Roku device or network connection might need a refresh. With this being said, kindly follow the steps provided below:

    Reboot your Roku streaming device

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Reset your network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    After doing so, let us know if the issue persists. For more details and steps regarding this matter, kindly check our support articles provided:

    We'll be looking forward to your update!

    Best regards,
    Carly