Forum Discussion

HomeViewing's avatar
HomeViewing
Channel Surfer
6 months ago
Solved

Lifetime app stopped working

I have been watching Lifetime on Roku for a long time.  But today, it won’t load shows at all.  I rebooted the Roku, twice.  I removed the Lifetime app and tried to reinstall it, but it won’t appear on the menu.  I can search for Lifetime and find the app, and try to open it there, but it bounces back to the “open app” screen every time I try to load a show.  When will this be fixed?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Hi, HomeViewing 

    Welcome to the Roku Community.

    To make sure that we got your concern right, you are having an issue with the Lifetime app on your Roku device, and we're here to help you resolve the issue. We would recommend following the troubleshooting steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers
     
    We hope you find this information helpful, and let us know if you have further concerns or inquries.
     
    Thanks,
    Kash
  • RokuTakashi's avatar
    RokuTakashi
    6 months ago

    Thanks for keeping us posted, HomeViewing 

    We would recommend reaching out to the Lifetime app support team and inquiring further regarding this issue.

    Please take note that most apps on Roku are developed and maintained directly by the channel providers.

    For more information, you can reach out to them for support at Lifetime Help Center

    We appreciate your understanding and hope that this will be sorted out soon.

    Best wishes,
    Kash

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    6 months ago

    Hi, HomeViewing 

    Welcome to the Roku Community.

    To make sure that we got your concern right, you are having an issue with the Lifetime app on your Roku device, and we're here to help you resolve the issue. We would recommend following the troubleshooting steps below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step,it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers
     
    We hope you find this information helpful, and let us know if you have further concerns or inquries.
     
    Thanks,
    Kash
    • HomeViewing's avatar
      HomeViewing
      Channel Surfer
      6 months ago

      I did all of that.  I rebooted the Roku twice.  Removed the LIfetime app, then tried to re-add it, but it does not appear on the menu.  I can only get to it by searching for it.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        6 months ago

        Thanks for keeping us posted, HomeViewing 

        We would recommend reaching out to the Lifetime app support team and inquiring further regarding this issue.

        Please take note that most apps on Roku are developed and maintained directly by the channel providers.

        For more information, you can reach out to them for support at Lifetime Help Center

        We appreciate your understanding and hope that this will be sorted out soon.

        Best wishes,
        Kash