Forum Discussion

JimmyO's avatar
JimmyO
Streaming Star
3 years ago

Known issue with Xfinity Stream App / Roku external devices OS 11.5 Build 4312

Just wanted to make the community aware of an issue with the Comcast Xfinity Stream app and Roku external devices.  Users started reporting an audio issue to Xfinity TV support in late October 2022. ...
app playback
RokuJohnB's avatar
RokuJohnB
Community Moderator
3 years ago

Hi Community users,

Thanks for posting about this issue in the Xfinity Stream app.

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

Thanks,

John

dhrubin's avatar
dhrubin
Newbie
3 years ago

Seven Roku sticks and they all fall out of sync only with Xfinity stream. So frustrating that nothing has been done! 

  • LAMylott's avatar
    LAMylott
    Newbie
    3 years ago

    I have been having the same issue for 6 plus months….won’t waste my time calling Comcast support…so ready to leave Comcast.