Hello Community users,
Thanks for the posts regarding what you are experiencing with the Xfinity Stream channel.
As previously mentioned, for more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
In the meantime, I have passed along your concerns to the appropriate Roku team to work with the channel provider to investigate the cause of the issue. If more information is available, I'll be sure to post an update in this thread.
Thanks,
Danny
Danny,
This is not a Roku problem. I've said this before, but the solution is easy. Xfinity just needs to roll back the Xfinity app to the Beta version on all Roku devices. The Beta versions worked flawlessly for years. These issues all started when they updated everyone to the non-Beta version. This will give the Xfinity engineers time to fix the issues without affecting customers. We are paying for this service regardless of which devices we use it on! Please help. Xfinity is not listening.
Agreed -- this has been an ongoing issue since the October 2022 rollout. I am ready to be done with Xfinity based on NO effort to fix this. I have been a customer for more than 35 years and not only have things gotten more expensive, the customer service has dropped dramatically. Sad.
I thought I was the only one experiencing this (and one would think so after contacting Xfinity support).
Your solution is the right one.
There's no excuse for Comcast to have not fixed this by now.
After decades of being with Comcast, we are about ready to switch.
The mini guide started working again a couple of days ago. Not sure if anything has been done for the sound.
